If you are not satisfied with the original condition or received an incorrect item, you may return the item within 30 days from ship date for a refund, credit, or replacement. To qualify for refund, credit, or replacement, items must be returned in their original packaging with all original packaging intact. Contact OL'MAN Customer service to receive a Return Authorization (RA) number and instructions. Please have your order number available.
Note the following:
- To obtain the RA number, please provide us with the order number and reason for the return.
- Returns must include the original invoice or packing slip with the RA number.
- We will not accept returned merchandise without a return authorization (RA) number. Returns received without authorization will not be processed for refund or exchange.
- Once you receive a return authorization you may return unused items, in the original box with all accessories, warranty cards, owner's manuals, etc. within 30 days for an exchange, credit, or refund. Non-defective returns may be subject to a 15% restock fee.
- Returns without the complete original packaging will not be accepted.
- Shipping and handling is non-refundable except in the case of defective merchandise shipped within the United States (as determined by us).
- Shipping for returned merchandise must be pre-paid by the customer.
- Please allow 4-6 weeks from the date we receive the return for credit.
- Returns must be shipped to us via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages, therefore we recommend you purchase insurance from your shipper.
Please ship all return merchandise to the following address:
Ol' Man Treestands
311 E. Jennings Street
Tallahassee, Fl 32301